Terms & Conditions

Terms & Conditions

1. Introduction

1.1 Lightningroove Media is a social media marketing and digital advertising agency that provides strategic, creative, and technical solutions to individuals, brands, and businesses. Our services include, but are not limited to, social media management, paid advertising campaigns, content creation, branding, consulting, and related digital services.

1.2 By accessing our website or entering into a contractual agreement for services, you agree to comply with these Terms, which govern all aspects of our professional relationship.

1.3 These Terms are binding, and by continuing to use our website or services, you agree to any updates or modifications that we may introduce from time to time.

1.4 You acknowledge that these Terms operate in conjunction with our Privacy Policy, Cookie Policy, and any specific Service Agreements signed between Lightningroove Media and the Client.

2. Definitions

For clarity and consistency, the following definitions apply throughout these Terms:

  • “Agency” or “Lightningroove Media” refers to our company, its employees, contractors, affiliates, and representatives.
  • “Client” refers to the individual or business entity engaging our services.
  • “Services” means the marketing, advertising, design, consulting, and digital solutions provided by Lightningroove Media.
  • “Deliverables” means content, campaigns, designs, reports, or other outputs produced by the Agency.
  • “Confidential Information” means any business, strategic, financial, or proprietary information exchanged between the Agency and the Client.
  • “Third-Party Platforms” means external platforms such as Facebook, Instagram, Google Ads, LinkedIn, TikTok, or other digital ecosystems used to execute campaigns.
  • “Agreement” refers to the binding contract (verbal, written, or electronic) formed between the Agency and the Client upon acceptance of services.

3. Scope of Services

3.1 Lightningroove Media offers a broad range of services designed to improve brand visibility, engagement, and sales outcomes. These services may include, but are not limited to:

  • Social media strategy, planning, and execution.
  • Paid advertising campaigns on Google Ads, Facebook, Instagram, LinkedIn, TikTok, and other platforms.
  • Organic social media management (posting, content scheduling, audience engagement).
  • Branding, creative design, and graphic development.
  • Video editing, copywriting, and multimedia content production.
  • Analytics, reporting, and optimization of campaigns.
  • Consulting and advisory sessions on digital growth strategies.

3.2 The Agency may provide customized services tailored to the unique needs of the Client. Specific details, scope, timelines, and deliverables will be defined in written proposals or contracts prior to commencement.

3.3 The Agency reserves the right to refuse services to any Client that promotes illegal, harmful, offensive, or unethical activities.

3.4 The Client acknowledges that results from marketing services depend on numerous external variables (industry trends, competition, budget, algorithm changes) and therefore, outcomes such as increased sales, leads, or specific ROI cannot be guaranteed.

4. Client Responsibilities

4.1 The Client agrees to:

  • Provide all required account logins, access credentials, or platform permissions necessary for campaign execution.
  • Supply accurate and updated business information, including logos, brand guidelines, and product/service details.
  • Respond promptly to communications, approvals, or feedback requests to ensure timely delivery of services.
  • Make timely payments as per the invoicing terms.
  • Abide by laws and platform rules when approving advertising content.

4.2 The Client acknowledges that delays in providing requested information or approvals may result in project delays, additional fees, or reduced effectiveness of campaigns.

4.3 The Client is responsible for compliance with all laws applicable to its industry, including advertising regulations, data protection laws, and consumer rights policies.

4.4 The Client must not use services provided by Lightningroove Media for fraudulent, illegal, or unethical purposes.

5. Payments and Refunds

  • 5.1 All fees for services are agreed upon prior to commencement, either via proposal, quotation, or signed contract.
  • 5.2 Payments must be made in the currency specified in the invoice and are due on or before the agreed deadline.
  • 5.3 Payment methods accepted may include bank transfer, credit card, PayPal, or other mutually agreed methods.
  • 5.4 The Agency operates under a no-refund policy, except in cases where Lightningroove Media fails to initiate or deliver services as agreed in writing.
  • 5.5 Late payments may result in suspension of services, withholding of deliverables, and/or interest charges as permitted by law.
  • 5.6 Retainer-based services must be paid upfront for each billing cycle (monthly, quarterly, or annually, as applicable).
  • 5.7 Any additional services requested outside of the initial agreement will incur additional charges.
  • 5.8 In cases where advertising budgets are managed by Lightningroove Media, the Client agrees to prepay or fund campaigns in advance. The Agency shall not be responsible for campaign pauses due to insufficient funds.

6. Intellectual Property

  • 6.1 Ownership of Agency Materials: All creative works, strategies, campaigns, software, and intellectual property developed by Lightningroove Media during the provision of services remain the sole property of the Agency until all payments due are received in full.
  • 6.2 Transfer of Rights Upon Payment: Upon full payment, the Client receives a non-exclusive, non-transferable license to use the deliverables solely for the purposes outlined in the service agreement. Unless otherwise agreed in writing, ownership of raw files, templates, and working documents remains with Lightningroove Media.
  • 6.3 Client Materials: The Client retains ownership of all content, logos, images, and materials provided to Lightningroove Media. By supplying such materials, the Client grants the Agency a limited license to use them for the purpose of fulfilling the contract.
  • 6.4 Restrictions: The Client may not resell, sublicense, distribute, or commercially exploit deliverables produced by the Agency without prior written consent.
  • 6.5 Intellectual Property Infringement: The Client warrants that any materials provided to the Agency do not infringe on the rights of third parties. Lightningroove Media will not be held liable for copyright or trademark infringements arising from Client-provided content.

7. Confidentiality

  • 7.1 Mutual Confidentiality: Both parties agree to maintain strict confidentiality regarding any proprietary, financial, or strategic information shared during the course of business.
  • 7.2 Exceptions: Confidential information does not include information already in the public domain, lawfully obtained from a third party, or required to be disclosed by law or legal process.
  • 7.3 Non-Disclosure: Neither party may disclose confidential information to third parties without prior written consent, except to employees, contractors, or advisors who require access for the performance of their duties.
  • 7.4 Survival: The confidentiality obligations in this section shall survive termination of the Agreement.

8. Limitation of Liability

  • 8.1 General Limitation: Lightningroove Media shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill, arising out of or in connection with the use of services.
  • 8.2 Service Performance Disclaimer: The Client acknowledges that outcomes of marketing campaigns are influenced by factors beyond the Agency’s control, such as changes in third-party algorithms, market conditions, and consumer behavior. Therefore, specific results (e.g., guaranteed sales, leads, or ROI) are not assured.
  • 8.3 Third-Party Liability: The Agency is not responsible for downtime, data breaches, errors, or policy changes occurring within third-party platforms, including but not limited to Facebook, Google, Instagram, LinkedIn, TikTok, or Twitter/X.
  • 8.4 Maximum Liability: In no event shall the Agency’s total liability exceed the total fees paid by the Client in the three (3) months preceding the incident giving rise to liability.
  • 8.5 Force Majeure: Lightningroove Media shall not be held liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, cyberattacks, strikes, governmental actions, or technical outages.

9. Warranties and Disclaimers

  • 9.1 Agency Warranties: The Agency warrants that it shall provide services with reasonable skill, care, and diligence consistent with industry standards.
  • 9.2 Exclusion of Other Warranties: Except as expressly stated, the Agency disclaims all other warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability or fitness for a particular purpose.
  • 9.3 Client Warranties: The Client warrants that all information provided is accurate and lawful, the Client has the right and authority to engage the Agency for services, and Client-provided materials do not violate third-party rights or laws.